Privacy Policy

Welcome to Kia Solutions ("us", "we", or "our"). This Privacy Policy outlines the information we collect, how we use it, and the choices you have regarding your data. Please read this policy carefully to understand our practices.

When you register on our platform, we collect your phone number, email ID, region and, optionally, ID proof for business verification for service providers.

ID proof is requested to enhance the credibility of businesses on our platform. It is not mandatory but contributes to a verified profile.

We collect information related to services booked on the platform. This includes details of the service provider, service consumer, and the booked service.

All communications between service providers and consumers via chat are stored on the Firebase hosting platform for reference and dispute resolution.

Your registration information is used to create and manage your account.

ID proof, when provided, contributes to a verified business profile.

Information related to booked services is used for transactional and service fulfilment purposes.

Chat communications are stored for reference and dispute resolution.

We offer subscription plans through Google Play Store and Apple App Store. We do not store any card information; transactions are handled securely by these platforms.

Your data security is paramount to us. We leverage the robust security infrastructure and best practices provided by our hosting platform to ensure the confidentiality and integrity of your information.

We collect certain additional information from service providers, such as business registration, insurance details and skills certification, to understand the nature of their business and assess associated risks.

This information aids in mitigating potential risks by ensuring that service providers on our platform meet certain criteria, such as possessing the required skills and maintaining appropriate insurance coverage, if not then inform the

This information contributes to creating a safe and trustworthy environment for service consumers by facilitating informed decisions when choosing service providers.

The additional information collected is treated with utmost confidentiality and is not shared with third parties without the explicit consent of the service provider, unless required by law.

By using our platform, service providers consent to the collection and processing of additional information for the stated purposes outlined in this Privacy Policy.

Service providers and consumers may upload photos related to tasks, jobs, or services on the platform.

Uploaded photos are used solely for the purpose of providing and enhancing the services on our platform.

We do not use or share these photos for marketing purposes without explicit consent.

Uploaded photos may be retained for a specific period required for the provision of services, reference, and dispute resolution.

Users can request the deletion of their uploaded photos by contacting us at [contact@email.com].

Depending on the nature of the service, uploaded photos may be visible to other users involved in the same task or job.

Our platform may integrate with third-party services for additional functionalities. Please review the privacy policies of these services for information on their data handling practices.

We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations.

You can update or delete your account information at any time.

ID proof submission is optional; you may choose not to provide it.

We may update this Privacy Policy periodically. Check the "Last updated" date at the top for the latest version.

If you have questions or concerns about this Privacy Policy, please contact us at contact@kiasolutions.co.nz

By using our services, you agree to the terms of this Privacy Policy.